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Monday, 31 May, 2010

Termination Of Celcom Broadband

Filed under: broadband,Celcom,Digi,Maxis — Tags: , , , — Stephen @ 2:15 pm
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After lunch I was at Celcom Jalan Pahang Barat to terminate the service of it broadband. No point to continue to pay RM 98 when Digi & Maxis can give me the better service with much cheaper rate. RM 88 for Digi and RM 48 for Maxis Broadband. Will I subscribe back Celcom Broadband? Maybe… if it service getting better and much cheaper.

So these telco companies really need to improve their service and offer cheaper rate rather than wasting monies in fighting for advertising space on billboard along major roads and highways. What the point to have all the billboard ads at places where people can see, yet their services getting from bad to worse?

Take P1 Wimax for example, it can’t even have access in the place I stayed now. What a shame!

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Sunday, 1 November, 2009

BlackBerry Registration

Filed under: Blackberry Curve 8520,Maxis — Tags: , — Stephen @ 7:03 pm

The 4th emails

Your handheld has been registered with the wireless network.

My BlackBerry Phone & Acessories

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Activation Server – Email Account Information

Filed under: Blackberry Curve 8520,Maxis — Tags: , — Stephen @ 7:02 pm

The 3rd emails

Congratulations, you have successfully set up email account with your BlackBerry (R) device. You should begin receiving new messages in approximately 20 minutes.

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BlackBerry From Maxis

Filed under: Blackberry Curve 8520,Maxis — Tags: , — Stephen @ 7:01 pm

The 2nd emails that was delivered to my BlackBerry phone.

Welcome to BlackBerry Internet Service from Maxis. You can now integrate up to 10 emails accounts to your BlackBerry Internet Service accounts. Emails redirected to this account will be pushed to your BlackBerry device automatically. To create your BlackBerry Internet Service account, please logon to http://www.maxis.blackberry.com from your Laptop or PC.

All BlackBerry Internet Service accounts from Maxis will be in <user ID>@maxis.blackberry.com format.

For more information, please call our Customer Care Consultant at 123 from any Maxis mobile or +60-3-7492-2123 from a fixed line. You may also visit www.maxis.com.my for more information.

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Welcome To BlackBerry Service From Maxis

Filed under: Blackberry Curve 8520,Maxis — Tags: , — Stephen @ 7:00 pm

I was at KLCC Maxis centre to terminate my Maxis Broadband in return to collect my pre-booking of my BlackBerry phone. While waiting for my que number, I decided to snap down my maxis modem as after this…. it will be the last time the modem with me. (One of the condition to terminate the contract is to return back the Maxis Modem.) This modem have helped me online for almost 1 year now. The contract of 1 year have ended and  now I want to try online with my BlackBerry phone to see if there is any difference. Will this will be the decision I never regret or I will regret later? I don’t know. Wait till I have the BlackBerry phone first.

Since I have nothing better to do while waiting,  I decided to snap my own pictures too as a remembrance that I have been to the KLCC Maxis centre. Wink

When reaching my que number I was given a termination letter as a proof  that I have returned the modem. Then I moved to the room specially for pick up the pre-booking BlackBerry phone. I signed the contract form and here I am with the BlackBerry. I took the RM 30 for the Maxis line plus RM 120 for internet unlimited usage. I can downgrade or terminated it anytime I want with no yearly fixed contract. For this package the BlackBerry cost me RM 1.1xx K

For the RM 699 package, I need to be under contract for 2 year with the subscription of RM 150 for Maxis line (not yet included internet access)

After the registration, Maxis send me this email.

“Congratulations! You are now part of an exclusive circle of  BlackBerry service from Maxis subscribers. With this service, you will enjoy secure wireless access to your email and other data services so you are able to respond quicker and make faster decisions, no matter where you are. Maxis is proud to be the first telecommunications service provider to offer this ward-winning solution in Malaysia.

If you have any questions about the use of your BlackBerry Service from Maxis, do call our Customer Care Consultants at 1-800-82-1919. For more information on BlackBerry service from Maxis, log on to www.maxis.com.my/blackberry. Thank you.

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Tuesday, 11 November, 2008

DIGI Called For Stupid Survey

Filed under: broadband,Celcom,Digi,Maxis — Tags: , , , , — Stephen @ 11:28 pm

12:59PM A staff from DIGI called to ask me for simple survey. He said that I have subscribed to DIGI broadband service before and also have terminated it. He just want to know why I terminated it. The answer is simple. You can’t provide the better service of what your competitors (Maxis, Celcom or Umobile) can provide! Sure you will loose customer.

What I believe is if you are in the marketing department, you should have known the answer already. No need to call up customer to asked them “Why you terminated the services ?” Well… I think to get competitors brochures is not that difficult right? Take their brochures backand sit down to study each of their services and compare the one provided by your company.

Nowadays if want to talk about wireless broadband, speed is important then followed by areas of coverage and lastly competitive rates. If your speed still some where 236 KBps (GRPS or The Edge) and your competitior already 1.8 Mbps, 3.6 Mbps (3G, HSDPA, UTMS or 4G) or more then you are still the loser. If you don’t know this, the company shouldn’t pay you the wages. It should pay to me…. by right because I gave the answers. Ha! Ha! But why no company pay me?

Since talked about broadband here, I have some history to share. The first broadband service I have subscribed to was TM streamyx (1 Mbps) when I was staying at Taman Melawati.  When I shifted to Taman Melati I need to terminate this service as the streamyx was not available there at that moment.  So it force me to go back to crawling like turtle by using normal dial-up. No only damn slow but also generate RM 200 to RM 250 monthly phone bill for me.

This last for several months until Celcom launched it 3G Wireless Broadband in Klang Valley. This is a good news for me as I can get the broadband feeling back! But the bad news is I need to take out another RM 1500 to buy the modem. Auuuch! It definitely pulling out a big tooth but what to do? This is the only alternative choice I have.

I tested it out in Taman Melati and it is surely faster than stremyx (1.8 Mbps) HSDPA but nightmare came again when I need to shift to Wangsa Maju. The speed drop tremendously. Sometime HSDPA to the EDGE. Don’t know why. When I made complain, Celcom also don’t know the reason.

When I tested it in Malacca, it is fast (HSDPA) but it getting worse when tested it in Seremban (GPRS to EDGE) and you don’t even notice the HSDPA sign. When paying the bill I asked Celcom again. Why certain areas in Klang Valley is fast and so slow in Seremban. The staff told me that when Celcom launcing the 3G it is targeting to start at 3 areas. That is Johor Bharu, Malacca and Klang Valey. No wonder Seremban so slow as it not yet in their list.

Then one day I received an SMS from Celcom said that they are going to upgrade their network and I will be facing some interruption. Yes it began! This is where the hell break loose! For almost 1 month I can’t even online. Logging in…. broken and then totally not able to log in. What the heck!

This period I spent most of the time either in Bangi Kopitiam or Starbuck and it also increased my expenses. Everytime there, need to order something to drink or eat then only you can used their electrical socket and this Celcom Broadband bill also need to pay even you did not use it. Too much coffee also made me “High high, dizzy, dizzy” Frown

Leaving me no choice I consider DIGI or Maxis that moment. And it just a coincidence that DIGI opened a new service center in Taman Melawati. The nearest to my place. So I walked the shop to enquire and told the staff there about my problem with Celcom. The staff said I can borrow one of their SIM Card back to try but I need to buy another mobile phone that support the broadband. In order to try to save money I have asked them to test it on my Celcom modem to see if it is compatible. The laptop can detect but it hang half way so it leave me no choice, like it or not need to fish out another RM 400++ to buy the mobile phone.

When back home I try and it can work but rather slower than Celcom. You cannot watch Youtube but better than cannot online at all.

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