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Sunday, 28 November, 2010

YES – Seremban 2 – 2 To 3 Bars

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I was at Seremban 2 Garden Homes today and have tested the YES 4G there and it shown of signal of 2-3 out of 5 bars. It seem that here are better coverage than Wangsa Maju, Seksyen 2 area. When I back to Kuala Lumpur, it is time to make a decision. One of these two need to be terminated. Which one? DIGI or MAXIS? Or BOTH?

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Monday, 22 November, 2010

YES – Running Out Credits. How To Reload?

Filed under: 4G,DIGI 3G Turbo,Yescare,YTL YES — Tags: , , , — Stephen @ 11:59 pm

Back home I have try to log in. I managed to find a good position (that shown 1 signal bar out of 5) at the top corner of the room window Laugh Laugh and managed to log in but the 4G Dongle keep on diverted me to the credits reload page.

I have clicked on other websites to see if it can be access? Nope. It have been temporarily “blocked” Hmm… so this is how YTL YES tell customers that it is time to reload the usage credits?

I try to log in “My Account” portal but it cannot (not ready) So now how I going to reload? Then I remembered the lady (W. Chin) I have meet at Jusco Alpha Angle Starbucks. She have told me that her housemate is working with the YTL project.

Now is 11:43PM, is she still awake? I  SMS her to see if she still awake as I have something to ask her housemate. Minutes later I received her SMS reply and I called her. I have talked with her housemate related to the reload. He told me that the reload portal will not be up at the moment up to a specific time as the technical team still working on it.

After hanged up, I sent an email to yescare to enquire if there is any other option to reload the credit. That mean tonight I am back to online using DIGI 3G Turbo. What other choice I have?

This is the problem with Telco companies in Malaysia. They are out there to get the market share first then only work on customer need. They dump in large sum of money in heavy advertising rather using the money to improve their services. Can’t they put thing up properly then only go to get the market share?

I always believe that if your services are good, without huge advertising people will still come directly to you. Don’t forget the power of mouth and the blogs. Satisfied customer talked good thing and wrote good blogs. Unhappy customers get really piss off.

YES launched with a BIG bang and a lot of minor hiccup here and there. Will this hiccup turning into an asthma? Razz Yet to be know.

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